Customer support

Melorite

Talk to us Explore apps

See how support teams unlock outstanding service at scale with an AI support assistant.

Connected workflows
for customer support teams

“With Sana Agents, even colleagues who aren’t tech-savvy can leverage AI in their everyday work.”

Head of DigitalizationMajor real estate group

AI agent helps accessibility manufacturer resolve support queries

20%

faster resolution

Key benefits

Unlock outstanding service at scale

Cut the manual support admin

With an AI support assistant on hand, your support team can automatically triage and assign incoming support tickets based on topic and complexity, saving each lead up to 5 hours of manual work per week.

Resolve queries at lightning speed

No more knowledge bottlenecks. You can shorten response times and increase answer accuracy by grounding your support assistant in the latest product and service data.

Drive satisfaction through better insight

Send personalized responses based on previous interactions. Analyze 1000+ support calls and get actionable feedback on how to improve satisfaction scores across the team.

Streamline support onboarding

Pairing new support reps with an AI agent reduces time to productivity. They get instant answers as well as detailed feedback on customer support calls—right down to the last second.

Connected ecosystem

Connect your business apps to
the tools your teams rely on

See all integrations

Zendesk

Intercom

Salesforce

Slack

ServiceNow

Confluence

Built around your customer support workflows.

A flexible platform foundation with the controls and support your organisation needs.

Enterprise-grade security,
privacy, and support

Security and data privacy

✓ No training on your data
✓ Domain verification, SAML, SSO, & SCIM
✓ SOC 2 Type 1 compliance
✓ ISO 27001 certified
✓ GDPR compliant
✓ Data encrypted at rest with AES 256 and in transit with TLS 1.2+
✓ Advanced admin controls

AI expertise

✓ Azure, Anthropic, Cohere, OpenAI, and self-hosted models
✓ Knowledge verification settings
✓ User-generated feedback on responses
✓ Analytics dashboard for monitoring usage and responses
✓ API access for building your own integrations
✓ Dedicated success team, priority support, and SLA
✓ AI strategy consulting and integration guidance
✓ Tailored onboarding and change management support

Book an intro

FAQ

Melorite is a unified, modular business platform. It brings together connected apps for core functions such as sales, finance, people, operations, support, documents, automation, analytics, and collaboration.

Yes. Organisations can begin with the app that solves their immediate need, then add more Melorite apps as their teams, processes, and reporting requirements grow.

Melorite apps are designed to share data and workflows, helping teams work from connected information instead of moving between disconnected tools and manual handoffs.

Yes. Melorite can be configured around the terminology, processes, controls, and operational needs of sectors such as real estate, healthcare, education, professional services, retail, manufacturing, hospitality, recruitment, and logistics.

Melorite supports connected workflows with the systems your organisation already relies on, helping you bring business information into a more unified operating environment.

Role-based access and administrative controls can be configured to reflect how your organisation works, so people see the business information and workflows relevant to their responsibilities.

Melorite is designed to scale from focused team use to a complete suite of connected business applications used across an entire organisation.

Get in touch

We’d love to see how we can help.